Frequently Asked
Questions

myWorkrate is our enterprise platform designed for organisations. It provides structured, validated benchmarks across salaries, benefits, incentives, and more. myPayRate is our free, crowdsource platform for individuals, while myWorkrate delivers the depth, accuracy, and analytics enterprises need.

HR, People, and Finance leaders in small to large organisations across Africa. Whether you're a corporate, NGO, or regional enterprise, myWorkrate helps you make data-driven pay decisions with confidence.

Our benchmarks are built with African realities in mind - covering location, sub-industries, local practices, expatriate pay, and 60+ benefit types across the continent. We fill the gaps general market surveys leave behind.

Our data is updated continuously with new submissions from organisations. Benchmarks are recalculated quarterly to reflect the latest market trends.

All data undergoes a rigorous validation process including source verification, format normalization, and statistical analysis to identify and correct anomalies.

myWorkrate offers interactive dashboards, customizable reports, trend analysis, and advanced comparison tools to help you make informed decisions.

Yes, you can export benchmarking data in multiple formats (Excel, PDF, CSV) for in-depth analysis or to integrate into your existing systems.

We use enterprise-level encryption, role-based access controls, and strict security protocols. All data is anonymized and aggregated to protect your organisation's identity.

Yes, we are compliant with GDPR, ISO 27001 standards, and local data protection regulations in all countries where we operate.

You can access myWorkrate by registering on our platform and choosing a subscription plan that fits your organisation's needs.

We provide comprehensive technical support including documentation, training, and email assistance. Our support team is available to help you with integration and optimal platform usage.

myPayRate is a crowdsource platform designed to equip job seekers and professionals with salary information for markets across Africa.

All data is anonymized, encrypted, and aggregated to ensure no individual's information can be traced back to them.

You can submit your data through our user-friendly submission form, which is accessible after registering on the platform.

Basic data on myPayRate platform is free for registered individual users. Premium insights and detailed benchmarks are currently only available through subscription on the myWorkRate platform for organisations.

The data on myPayRate platform is entirely crowd-sourced and users are expected to provide accurate and truthful information. The platform aggregates this data and provides insights based on minimum, maximum, and median pay submissions per job family and level to help users make informed comparisons. Note that there could be outliers on either end.

Yes, you can update your information once every month. Once updated the edit feature remains locked.

User credits allow access to filtered data insights. Each filter or deeper level of analysis uses a certain number of credits. Credits are replenished monthly and can also be earned by completing additional target questionnaires provided on the platform.

You can access salary ranges, common benefits, job-specific benchmarks, and location-based insights. You can access this by clicking the Market Data tab.

Yes, our platform offers filters for job title, industry, location, experience, and more for tailored results. This can be accessed when you Search and apply Advanced Filters.

No, the platform does not disclose the specific organisation associated with any dataset to maintain anonymity. However, you can view the sector the dataset belongs to, allowing you to make informed decisions based on industry trends.

To display a complete level comparison (low, median, and high pay), at least three datasets are required. If sufficient data isn't available for a specific job level or job family, users can explore individual datasets by applying filters to view the available information and refine their insights.

The platform is updated in real-time as users submit new data, ensuring the latest insights are available.

Yes, we capture general compensation data, including bonuses, allowances, and other benefits provided per position. These can be found once you click drop-down next to the job.

Cross-industry and cross-country comparisons are only available on the myWorkRate platform which provides premium features for organisational benchmarking.

You can suggest a new job family or Industry/Sector or use the closest matching job family or sector. Our team regularly updates the database to reflect user feedback.

Yes, we welcome myPayRate user feedback and have a suggestion form for adding or improving job roles and categories. You can contact us for myPayRate by email support@theworkrate.com.

myPayRate works on a reciprocity model – you share your remuneration information to see your market's remuneration data. Basic data is available to all users on this platform. Participating on this platform supports platform improvement for more personalized insights in feature updates.

For any questions or feedback, you can reach our support team as follows: